JODHANASOFT DIGITAL SOLUTIONS

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Refund Policy

At JODHANASOFT DIGITAL SOLUTIONS PRIVATE LIMITED, we are committed to ensuring customer satisfaction with our software solutions and services. Our refund policy outlines the conditions under which refunds may be requested, the process for submitting a refund request, and any applicable exceptions. This policy applies to all our products, including software subscriptions, custom development, and related services.

Eligibility for Refunds

Refunds may be requested under the following conditions:

  • Software Subscriptions: Refunds are available within 7-day days of purchase for monthly or annual software subscriptions (e.g., GST compliance tools, billing software, or e-signature services), provided the service has not been used extensively (e.g., less than 10% of features accessed).
  • Technical Issues: If our software fails to function as advertised due to a verifiable defect, and we are unable to resolve the issue within 7 business days, you may be eligible for a full or partial refund.
  • Accidental Purchases: If a purchase was made in error (e.g., duplicate billing), a refund may be issued within 7 days of the transaction, subject to verification.

Non-Refundable Services

Certain services and products are non-refundable, including:

  • Custom Software Development: Once development begins on custom projects (e.g., Nidhi Company software, NBFC solutions), no refunds will be issued unless explicitly agreed in the contract.
  • Consulting Services: Fees for consulting, implementation, or training services are non-refundable once the service has been delivered.
  • Partially Used Subscriptions: Subscriptions used beyond the 7-day refund period or with significant usage (e.g., generating e-invoices, processing transactions) are non-refundable.
  • Third-Party Integrations: Fees for services involving third-party APIs (e.g., payment gateways, AEPS) are non-refundable, as these are subject to third-party terms.

Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at Jodhanasoft2025@gmail.com or call +91 9950023511 within the eligible refund period.
  2. Provide your purchase details, including order number, date of purchase, and reason for the refund request.
  3. Our team will review your request within 5 business days and notify you of the approval or denial.
  4. Approved refunds will be processed within 7-10 business days and credited to the original payment method.

Exceptions and Special Cases

In certain cases, we may offer partial refunds or alternative solutions at our discretion:

  • Contractual Agreements: If a custom contract specifies different refund terms, those terms will take precedence.
  • Promotional Offers: Purchases made under promotional discounts may be subject to modified refund conditions, as specified at the time of purchase.
  • Service Credits: In lieu of a refund, we may offer service credits for future use, especially for minor issues or partial usage.

Contact Us

For any questions or concerns about our refund policy, please reach out to us:

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated effective date.

Last updated: June 3, 2025