Refund, Cancellation & Return Policy

This Refund & Cancellation Policy explains how refunds and cancellations are handled for software, subscriptions and services provided by Jodhanasoft Digital Solutions Private Limited ("JDS Connect", "we", "us"). By purchasing our Services you agree to this Policy.

1. Nature of Our Products

We provide software products and online services on a subscription or licensed basis. As these are digital products delivered and activated for your use, fees are generally non-refundable once the Service has been activated or made available to you, except as expressly stated below.

Returns

Our offerings are digital software and services — there is no physical product shipped, and therefore returns are not applicable. Any eligible refunds are handled strictly as per the sections below.

2. Try Before You Buy

Wherever possible we offer a demo or trial so you can evaluate a product before purchase. We strongly recommend reviewing the demo and confirming your requirements before making any payment.

3. Subscription Cancellation

• You may cancel your subscription at any time to stop future renewals.
• Cancellation stops the next billing cycle; the current paid period remains active until its end.
• Fees already paid for the current or past periods are not refunded on cancellation.

4. Setup, Customisation & Onboarding Fees

One-time setup, data migration, customisation, training and onboarding charges are non-refundable once the work has commenced or been delivered.

5. When a Refund May Be Considered

We may, at our discretion, consider a refund in the following cases:

• Duplicate payment — you were charged more than once for the same order.
• Service not delivered — payment was successful but the Service could not be activated and the issue is solely attributable to us and remains unresolved.
• Technical failure — a confirmed defect prevents the use of the Service and we are unable to resolve it within a reasonable time.

Refunds are not provided for change of mind, lack of usage, partial-period cancellation, or issues caused by third-party services, incorrect data, or non-compliance on your side.

6. How to Request a Refund

Email jodhanasoft2025@gmail.com with your registered details, order/invoice number and reason within 7 days of the charge. Our team will review and respond.

7. Processing Time

Approved refunds are processed to the original payment method, typically within 7–10 business days, subject to your bank/payment provider's timelines. Applicable transaction or gateway charges may be deducted.

8. Changes to This Policy

We may update this Policy from time to time. The latest version will always be available on this page.

9. Contact

For any refund or billing query, email jodhanasoft2025@gmail.com or use the Contact form. Please also see our Terms of Service.